User Guide

This guide is for people submitting scam reports or checking status. It focuses on the public app experience (https://app.intelligenceforgood.org) and explains how your data is handled.

Sign in

• Go to https://app.intelligenceforgood.org.

• Sign in with Google (IAP protected). If you cannot sign in, request access from your liaison.

Submit a report

1. Click Submit a report on the home tab.

2. Fill in the summary and details; attach screenshots or PDFs if you have them.

3. Submit. You will see a confirmation with a case ID and an estimated review window.

Tips for better triage

• Include the scammer handle, wallet address, links, or phone numbers if available.

• Redact unrelated personal info; we tokenize PII on ingest, but less noise speeds up review.

Track status

• Open the My reports tab to see your submissions, statuses, and any analyst questions.

• Statuses you might see: received, in review, needs more info, accepted, closed.

• If we request more info, reply in the thread or attach new evidence.

Privacy and tokens

• Sensitive fields are tokenized (converted to AAA-XXXXXXXX) in the analyst view.

• Detokenization is limited to admins and only done when necessary to continue the investigation.

Getting help

• Use the in-app help link to contact support.

• For urgent safety concerns, notify your liaison immediately; do not wait for a reply in-app.