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User Guide

This guide is for people submitting scam reports or checking status. It focuses on the public app experience (https://app.intelligenceforgood.org) and explains how your data is handled.

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Sign in

  • Go to https://app.intelligenceforgood.org.

  • Sign in with Google (IAP protected). If you cannot sign in, request access from your liaison.

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Submit a report

  1. Click Submit a report on the home tab.

  2. Fill in the summary and details; attach screenshots or PDFs if you have them.

  3. Submit. You will see a confirmation with a case ID and an estimated review window.

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Tips for better triage

  • Include the scammer handle, wallet address, links, or phone numbers if available.

  • Redact unrelated personal info; we encrypt contact fields on ingest, but less noise speeds up review.

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Track status

  • Open the My reports tab to see your submissions, statuses, and any analyst questions.

  • Statuses you might see: received, in review, needs more info, accepted, closed.

  • If we request more info, reply in the thread or attach new evidence.

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Privacy and redaction

  • Sensitive contact fields are encrypted at rest and redacted ([VICTIM_EMAIL], [VICTIM_PHONE]) in the analyst view.

  • Decryption is limited to authorized roles and only done when necessary to continue the investigation.

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Getting help

  • Use the in-app help link to contact support.

  • For urgent safety concerns, notify your liaison immediately; do not wait for a reply in-app.

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Researcher Access

Users with the Researcher role can access anonymized aggregate data for academic research and statistical analysis. PII is hashed and loss values are rounded.

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Available Views

  • Entity Explorer — browse entities with PII fields replaced by deterministic SHA-256 hash prefixes (16 characters). Entity types and relationships are preserved.

  • Impact Dashboard — aggregate statistics (loss totals, victim counts, trend charts) are available without PII exposure.

  • Victim Analytics — age range, country, and contact channel breakdowns from intake records.

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Exporting Data

Use the researcher export endpoint to download anonymized datasets:

Exports include entity type, hashed canonical value, case count, and rounded loss amounts. Raw PII values are never included.

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Limitations

  • Researchers cannot view individual case details or raw intake narratives.

  • Entity values are one-way hashed; the original values cannot be recovered from exports.

  • Loss amounts are rounded to the nearest $1,000.

  • Access is read-only; researchers cannot modify cases, entities, or alerts.

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